Korea Customer Service
Korean Customer Support Specialists
Customer service is a vital element of business operations that can impact your bottom line and affect your brand image. Use our communicative and experienced in logistics sphere Customer Support Team of native Korean speakers to provide your customers with excellent and reliable customer service.
Valuable Insights
Our dedicated and experienced specialists will work as an extension of your team. They will provide your customers with the support they deserve by answering their inquiries and solving their issues in both Korean and English within 24 hours. Likewise, their friendly, professional tone will positively influence your company’s image.
Learning Your Business
Our agents will not only scrutinously learn your products and policies from inside but also create a knowledge base of pre-written answers to frequently asked questions. Additionaly, they will keep you informed and in control by providing a weekly report, so that you can review your customers’ issues, inquiries, and suggestions.
Operational Support
Our team offers you full customized support for general and specific logistics tasks. They are not only able to answer customer questions, but handle requests like canceling orders, issuing refunds, updating addresses, managing returns, and more. Therefore, by using our customer support, you ensure that interaction between customer service and fulfillment is seamless.
Improve Communication
The quality of customer service largely depends on how well an agent understands the customer inquiries and complaints. Therefore, we train our Korean agents to carefully listen to the clients first. After all, having a comprehensive understanding of your customers allows us to help and assist them effectively and efficiently. Contact us for further details!
86
of customers are willing to more for a better customer experience
Improve Communication
The quality of customer service largely depends on how well an agent understands the customer inquiries and complaints. Therefore, we train our Korean agents to carefully listen to the clients first. After all, having a comprehensive understanding of your customers allows us to help and assist them effectively and efficiently. Contact us for further details!
86
of customers are willing to more for a better customer experience
Deliver faster refunds and exchange
Because our support team connects directly to the logistics team, facilitating fast communication and rapid solving of almost any issue related to exchanges, billing questions, and returns.
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